Extellent Professional Development Centers is commited to providing the best customer service to its students and corporate clients. To this end we provide our terms and policies to explain the terms by which you may use our online and facility services, and clarify what you may expect from Extellent Professional Development Centers.
Payment is due upon receipt of invoice. Accepted forms of payment are: check, money orders, VISA, MasterCard, Discover and American Express. Debit cards are not accepted.
Mail payments to:
Extellent Professional Development Centers
Attn: Accounts Receivable
9420 Research Blvd
Echelon III, Suite 200
Austin, TX 78759.
Returned checks are charged a $25 fee.
|Date of Withdrawal||Refund Policy|
|11 or more business days prior to each class||100% Refund of Tuition|
|1-10 business days prior to each class start date||No Refund, may schedule another class within 1 year|
|First Class Day||No Refund of Tuition, retake policy may apply|
Extellent Professional Development Centers reserves the right to cancel or postpone a class due to low enrollment or a scheduling conflict. In the event of a cancellation or postponement, Extellent's liability is strictly limited to reimbursement of paid tuition and fees. An education consultant promptly contacts students in the event of a cancellation or postponement.
The policies below apply to ALL Red Hat training and certification programs:
Students may retake a class for any reason, on a space available basis, for a period of up to one year from the start date of the originally scheduled class. Students must supply their original classroom manuals. Retakes for product upgrade classes will incur a fee for new books and classroom materials.
One to two hour class audits are permitted with prior notice. Please contact our office at (512) 346-8110 regarding audit policy and associated fees.
If a class is full you may elect to be placed on "stand-by" status. You will be notified only if cancellations occur and space becomes available.
Extellent Professional Development Centers does not discriminate or deny access to otherwise qualified students on the basis of disability. Depending on their documentation, students with disabilities may be eligible for reasonable accommodations and/or special services in accordance with the Rehabilitation Act of 1973 and the Americans with Disabilities Act of 1990. Students should request accommodations before the start of classes (preferably right after registration) to allow Student Disability Services time to review documentation and to make recommendations for appropriate accommodations.
Training vouchers may be purchased; each voucher is good for one day of regularly scheduled training listed on the Extellent Professional Development Centers class schedule. Multiple vouchers may be required for premium level classes. Vouchers are non-transferable and cannot be exchanged in the event the expiration date has lapsed.
For Private Events at a Extellent Professional Development Centers facility, there may be additional cleanup charges assessed if rooms are left in disorder. This may be up to 25% of the cost of the rental and does not include damages to equipment or structure.