IT Service Management Training (ITSM)

IT Services Management - Accredited Examination Institute

Extellent Professional Development Centers is a premier provider of IT Services training and certifications. We understands how to operate, support and synchronize IT systems into services that deliver successful IT outcomes.


IT Service Management (ITSM) provides a framework to structure IT-related activities and the interactions of IT technical personnel with business customers and users. Today's highly competitive business climate intensifies the need for companies to use ITSM frameworks to tie people, products, processes, and partners together.

IT Service Management training and certification helps distinguish those who have a deep understanding of best practice for ITSM and are capable of implementing these concepts immediately. Extellent Professional Development Centers is an EXIN Accredited Training Provider (ATP) for ITSM.


ITIL

ITIL logo - Accredited Examination Institute

ITIL® is IT Infrastructure Library, a set of best practices in the field of IT Service Management, and is of interest to those involved in delivery or support of IT services. ITIL® comprises the best practices in IT Service Management - describing and managing the processes during the entire life cycle of IT services.


ISO 20000

IT Service Management ISO IEC 20000

The ISO 20000 standard is an international consensus based on proven best practices that make clear what is essential when service arrangements are being made, thinking about what is needed for that, adapting the infrastructure, supporting users and resolving incidents.


ISO 27002

Information Security

Protection of information is crucial for the continuity and proper functioning of an organization because information needs to be reliable. In the Information Security Foundation module, based on ISO/IEC 27002 (ISFS), the basic concepts of information security and their coherence are tested.

Courses:

  • Information Security Foundation based on ISO/IEC 27002
  • Information Security Management Advanced based on ISO/IEC 27002


Unsure which program is right for you? Learn more about our programs: Contact a Programs & Services Advisor at 512-346-8110 or email info@extellent.com